Real Change Across Business Processes

All cases

1. • Fintech
   • AI
   • Automation

   AI Systems for Operational Automation in a Fintech Company

   Improve the efficiency of operational processes at a fintech company, shorten technical integration time and automate incident analysis, documentation and repetitive operations

   • 4AI systems deployed to production

   • AI Routing Engine
   • AI Data Intelligence
   • AI Integration Bot
   • + more 3Show lessShow 3 more technologies

     • AI Documentation Generator
     • ML anomaly detection
     • Documentation automation

   View case details: AI Systems for Operational Automation in a Fintech Company→

2. • Sales
   • Automation
   • Analytics

   Internal sales and reporting automation

   Automate managers’ daily reporting, payroll calculation and sales performance control

   • Manual reporting almost entirely eliminated
   • Data-entry errors substantially reduced

   • Telegram
   • Google Sheets
   • KPI control
   • + more 3Show lessShow 3 more technologies

     • Payroll and bonus calculation
     • Month-end finalisation
     • Roles and audit log

   View case details: Internal sales and reporting automation→

3. • Fintech
   • AI
   • Automation

   AI audit and roadmap for a fintech company

   Audit the business and operational processes and identify where AI should be introduced

   • A phased AI roadmap was defined for the company
   • Priority automation scenarios were identified

   • Business process audit
   • Support process analysis
   • AI roadmap
   • + more 1Show lessShow 1 more technology

     • AI Support Agents

   View case details: AI audit and roadmap for a fintech company→

4. • Fintech
   • Product
   • Analytics

   Product Consulting for Fintech Teams

   Help product and fintech teams develop digital products, APIs and integrations

   • Less time needed to prepare product decisions
   • Fewer open questions before development starts

   • Product audit
   • Product vision and roadmap
   • Digital service design
   • + more 2Show lessShow 2 more technologies

     • APIs and integrations
     • Technical and product documentation

   View case details: Product Consulting for Fintech Teams→

5. • AI
   • Automation
   • Product

   AI assistant for corporate knowledge

   Automate the first line of internal support and give employees one AI system for fast access to corporate knowledge

   • Employees get answers in seconds instead of searching documentation by hand
   • Substantially fewer repetitive questions reach technical experts

   • Corporate knowledge assistant
   • OpenAI
   • RAG search
   • + more 4Show lessShow 4 more technologies

     • Confluence
     • Slack
     • n8n
     • Answer scoring

   View case details: AI assistant for corporate knowledge→

6. • Retail
   • Sales
   • CRM

   Sales department transformation in retail

   Transform the sales department, build a team management system and standardise business processes

   • 33–35%Sales conversion

   • Sales management system
   • Team management system
   • Standardised business processes

   View case details: Sales department transformation in retail→

7. • Sales
   • CRM
   • Analytics

   A sales department for a brand with seasonal demand

   Build a new sales department, introduce CRM and KPIs, train managers and standardise communication

   • 48–52%Steady conversion through the season

   • CRM
   • KPI system
   • Manager training
   • + more 1Show lessShow 1 more technology

     • Communication standards

   View case details: A sales department for a brand with seasonal demand→

8. • Financial services
   • Sales
   • CRM

   A commercial sales system in financial services

   Build a complete commercial sales system

   • Business processes for the sales department
   • A KPI and financial incentive system

   • CRM structure
   • KPIs and financial incentives
   • Training platform and testing
   • + more 2Show lessShow 2 more technologies

     • Sales scripts
     • Daily management analytics

   View case details: A commercial sales system in financial services→

9. • E-commerce
   • Sales
   • Analytics

   Management analytics for e-commerce sales

   Make sales more manageable through management analytics

   • A regular reporting system
   • A dashboard for company leadership

   • Management dashboard
   • Key KPI analysis
   • Regular reporting system
   • + more 1Show lessShow 1 more technology

     • Performance control standards

   View case details: Management analytics for e-commerce sales→

10. • Healthcare
    • Sales
    • Quality control

    Contact centre quality control for a medical network

    Improve contact centre efficiency and the quality of managers’ work

    • A full cycle of communication scripts
    • A call scoring system

    • Call scoring system
    • Communication scripts
    • Manager calibration
    • + more 1Show lessShow 1 more technology

      • Quality control standards

    View case details: Contact centre quality control for a medical network→

11. • Hospitality
    • Sales
    • CRM

    A commercial system for hospitality

    Build a commercial system for working with corporate and private clients

    • A sales structure for two client segments
    • Negotiation standards

    • Two-segment sales structure
    • Negotiation standards
    • Objection-handling scenarios
    • + more 1Show lessShow 1 more technology

      • Commercial materials and templates

    View case details: A commercial system for hospitality→

12. • Manufacturing
    • Sales
    • Analytics

    Sales control in B2B manufacturing

    Build a system for sales control and management analytics

    • A regular KPI analysis system
    • Management reporting

    • Regular KPI analysis
    • Management reporting
    • Plan completion tracking
    • + more 1Show lessShow 1 more technology

      • Manager performance evaluation

    View case details: Sales control in B2B manufacturing→