AI quality control for calls and chats

AI analyzes managers’ call recordings and correspondence, assesses the quality of communication, and provides structured feedback on what needs to be corrected or improved

Take a quick diagnosticDiscuss your task

Where time and leads leak

  • Sales reps skip discovering client needs and quote price directly

  • The lead listens to random calls and argues over subjectivity

  • Staff fail to document commitments in chat records

  • Clients complain about careless or rude tone in messenger apps

What changes

After the launch every call is scored against the same criteria

Today

  • Management cannot realistically review every sales call
  • Sales reps receive sporadic and subjective feedback
  • Conversation weaknesses are caught long after deals fail
  • There is no standardized rubric for script compliance

AI quality control for calls and chats

After implementation

  • Every call and chat interaction is scored automatically
  • Reps get objective feedback right after each conversation
  • Leadership accesses comprehensive team quality analytics
  • Systemic flaws are distinguished from individual rep gaps

Indicative cost

Pricing guidance for budget planning

AI quality control for calls and chatsReviews managers’ calls and messages and returns structured feedback on the quality of the communication2–4 weeks$1 300–$2 700

AI analyzes managers’ call recordings and correspondence, assesses the quality of communication, and provides structured feedback on what needs to be corrected or improved

When this service is needed

A manager cannot listen in on all of the team’s calls, and managers receive irregular or subjective feedback. As a result, weaknesses in sales are identified too late

What you receive

  • Integration of call and chat logs from telephony systems, CRM, or work channels
  • Clear criteria for evaluating calls tailored specifically to your product and sales process
  • Automated analysis: greeting, needs assessment, presentation, objections, agreement on the next step
  • an evaluation of each call and brief feedback for the manager
  • Executive Summary: Team Strengths, Common Mistakes, and Managers Who Need Help
  • dashboard showing call quality trends and recommendations for team training
Who it suits
Sales departments with 3 or more managers who record calls: B2B, services, real estate, clinics, automotive industry, complex products
Next step
Sales scripts, manager coaching, or sales team training
Learn more →Discuss your task

What you receive

  • Connecting call and chat logs from your channels

  • Call evaluation criteria for your product and process

  • Analysis of each call from greeting to agreed next step

  • Evaluation of each call, brief feedback for the manager

  • Executive summary: strengths, mistakes, who needs help

  • Call quality dashboard and training recommendations

How this runs through our methodology

  1. Request & Business ContextWe capture the business objective, the expected result, the systems in use and the starting context
  2. Discovery & AssessmentWe analyse the process, the data, the constraints and the risks, and establish a baseline
  3. Design & PrioritizationWe design the target process, the solution architecture, the priorities and the plan of work
  4. Build & ImplementationWe build, integrate, configure and test the solution
  5. Launch, Training & HandoverWe launch the solution, train the team and hand it over into daily use
  6. Support, Measurement & EvolutionWe stabilise the solution, measure the result and develop it further over time

The format, intensity and duration of support are agreed separately and depend on how critical the solution is, the number of integrations, the level of support expected and the plans for further development

How we measure the result

We establish the starting point, agree on the indicators and review progress at defined checkpoints

  1. call and chat quality score trends

  2. share of team calls analysed

  3. compliance with mandatory conversation stages

  4. frequency of common mistakes against evaluation criteria

The package for this direction

AI audit with rapid deployment and a 24/7 AI sales manager

You need to process inquiries faster, win back customers, support your team, and improve sales quality with the help of AI

  1. AI audit and quick pilot
  2. 24/7 AI sales assistant

In the package$1 700

Separately
$1 900
You save
$200

Indicative price. The final cost is calculated individually after a short diagnostic and depends on the scope, process complexity, data readiness, number of integrations and support format.

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Frequently asked questions

Short answers to the questions that clarify how working together actually works