- AI
- Automation
- Product
AI assistant for corporate knowledge
RAG search across Confluence, delivered in Slack: answers in seconds instead of manual document searches
The task
Automate the first line of internal support and give employees one AI system for fast access to corporate knowledge
The Confluence knowledge base is combined with a RAG approach, OpenAI, Slack and n8n. The description covers keeping knowledge up to date and scoring answers. Practical AI solutions. AI agents and working with business knowledge.
What we delivered
An AI assistant built on OpenAI
RAG search across Confluence and internal documentation
Slack integration that leaves the team’s existing habits untouched
Automatic knowledge base updates
Answer scoring and continuous improvement
Process orchestration through n8n
Systems we built
- Corporate knowledge assistantA first line of internal support answering in seconds
Technologies and tools
Platforms
- OpenAIGenerating the assistant’s answers
- ConfluenceSource of corporate documentation
Data
- RAG searchSearching internal documentation as the source of an answer
Communication
- SlackAccess without changing the team’s existing habits
Infrastructure
- n8nProcess orchestration and automatic knowledge base updates
Methods and standards
- Answer scoringFeedback and continuous improvement
How the process changed
- BeforeManual search through documentationAfterAn answer in seconds
- BeforeScattered sources of corporate knowledgeAfterOne reliable source
Key outcomes
Employees get answers in seconds instead of searching documentation by hand
Substantially fewer repetitive questions reach technical experts
New employees are onboarded faster
A single reliable source of corporate knowledge is taking shape
A general-purpose AI platform was built that can scale to other departments